Privacy policy

1. Introduction

Your privacy matters

At PayFlow, we are committed to protecting your personal information and being transparent about how we collect, use, store, and share data. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure.

Scope of this policy

This Privacy Policy applies to all visitors, registered users, and customers who access PayFlow’s website, dashboard, and related services. By using our platform, you agree to the practices described in this policy.

2. Information we collect

Information you provide directly

We may collect personal information that you submit when creating an account, contacting support, subscribing to a plan, or using our services. This can include your name, email address, company name, billing details, and any message or content you send through forms or support channels.

Information collected automatically

When you visit PayFlow, we may automatically collect technical and usage information such as IP address, browser type, device information, pages viewed, referral data, and interaction patterns. This helps us improve performance, security, and user experience.

Wallet and transaction data

If you connect a wallet or use our payment features, we may process wallet addresses, transaction references, payment status, subscription activity, and related metadata necessary to provide the service. We do not aim to collect more information than is needed to operate the platform.

3. How we use information

To provide and improve the service

We use personal data to create accounts, process payments, manage subscriptions, support P2P activity, deliver analytics, and maintain platform functionality. We also use this information to improve product features and troubleshoot issues.

To communicate with users

We may use your information to send service-related messages, billing notices, feature updates, security alerts, and support responses. If you subscribe to our newsletter or marketing communications, you can opt out at any time.

To maintain security and compliance

We may process personal data to detect fraud, prevent abuse, protect user accounts, investigate suspicious activity, and comply with legal or regulatory obligations. This is especially important in financial and crypto-related products.

4. Legal bases for processing

When we have a valid reason

Depending on your location, we may process personal data based on your consent, the performance of a contract, our legitimate interests, or legal obligations. For example, we need your data to provide access to your account and fulfill subscription services.

Compliance and risk management

We may also process certain information to meet anti-fraud, security, bookkeeping, tax, and regulatory requirements. These obligations can apply even if you stop using the platform.

5. Sharing and disclosure

Service providers and partners

We may share data with trusted third-party providers that help us host the platform, send emails, process payments, provide analytics, verify identities, or support customer service. These providers are only allowed to use your data for the purpose of helping us operate PayFlow.

Legal disclosures

We may disclose personal data if required to comply with law, enforce our terms, protect our rights, prevent fraud, or respond to lawful requests from public authorities.

Business transfers

If PayFlow is involved in a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction, subject to applicable data protection laws.

6. Cookies and tracking

How we use cookies

PayFlow uses cookies and similar technologies to remember preferences, understand traffic, improve functionality, and measure the effectiveness of our content and marketing. Cookies may also help keep you signed in and make the platform easier to use.

Your control over cookies

You can manage or disable cookies through your browser settings, though some features of the website may not function properly without them. Where required, we will ask for your consent before placing non-essential cookies on your device.

7. Data retention and security

How long we keep data

We keep personal information only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and the purpose for which it was collected.

How we protect information

We use reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no online service can guarantee absolute security, and you use the internet at your own risk.

8. Your rights

Access, correction, and deletion

Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request corrections, ask for deletion, or object to certain types of processing. You may also have the right to withdraw consent where processing is based on consent.

Exercising your rights

To make a privacy request, you can contact us using the details provided at the end of this policy. We may need to verify your identity before fulfilling your request to protect your account and personal information.

9. International transfers

Data may be processed globally

Because PayFlow may work with service providers and users in different countries, your information may be transferred and processed outside your home country. When we do this, we take steps designed to protect your information in line with applicable data protection laws.

Cross-border compliance

If local law requires additional safeguards for international transfers, we apply appropriate contractual or technical measures to support compliance.

10. Third-party links

External websites and services

Our platform may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their policies before interacting with them.

11. Children’s privacy

Not intended for minors

PayFlow is not intended for children under the legal age required to use financial or digital asset services in your jurisdiction. We do not knowingly collect personal data from children, and if we learn that such data has been collected, we will take appropriate steps to remove it.

12. Changes to this policy

Updates may happen

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or service offerings. When we do, we will revise the “last updated” date and may provide additional notice where appropriate.

Continued use

By continuing to use PayFlow after changes are posted, you acknowledge the updated Privacy Policy. We encourage you to review this page periodically so you stay informed about how your data is handled.

13. Contact us

Questions or requests

If you have questions about this Privacy Policy or want to exercise your privacy rights, you can contact our support team. We will do our best to respond promptly and help you understand how your information is used.

Contact details

Email: privacy@payflow.com
Support: support@payflow.com